We help businesses build software and use AI to run better across the whole business.
Where businesses get stuck
- New leads wait days for a reply.
- Month-end means days of copying numbers from one program into another.
- The business pays for software nobody uses, and it's hard to say what it all costs.
- One person knows how everything works, and things stall when they're out.
- The IT company keeps the computers running, but nobody decides which software to buy or builds what's missing.
What we do
We can help with any part of the business, and these are a few examples from each part.
The software you pay for
Nobody on staff is in charge of the software, and renewals and new purchases get decided on the fly.
- Before you buy or renew any software, you can run it by us, and we'll tell you whether it's worth the money.
- We keep a list of every program the business pays for, and we tell you which ones you can cancel.
Sales and marketing
Customer information lives in three different places, and some leads never get a reply.
- We connect your website form and email to one customer list, and the software we set up sends each new inquiry a first reply right away.
- You can see where new customers are coming from without asking anyone to pull the numbers.
Customer service
The shared inbox fills up, and the same questions get answered by hand every day.
- We set up your shared inbox so the software sends each email to the right person.
- We build a page where customers can check on their request without having to call.
Finance and accounting
The same invoice gets typed into one program and then again into the books.
- We connect your invoicing to your accounting software, and after that the numbers only get typed in once.
- Customers with late invoices get an automatic reminder on a schedule you set.
Operations and hiring
Work gets tracked in a spreadsheet that only one person understands.
- We turn that spreadsheet into a simple app where everyone can see what's due and who's doing it.
- Every job application lands in one place. When you hire someone, you fill out one form, and the software sends out all of their paperwork.
Reports
You can't see how the business is doing until someone builds a spreadsheet.
- We put the numbers you check every week on one page, and the page updates itself.
- You can look at sales by month, by person or by product whenever you want.
How we use AI
AI can't do much for a business when the customers are in one program and the invoices are in another.
A lot of businesses already pay for ChatGPT, but it only helps whoever has it open. We connect your programs to each other first, and then we build AI into them. That way the AI can see your actual customers and invoices, and your team uses it inside the programs they already work in.
Examples of what we build
What the software does: When a customer emails a question, the software looks up their account and drafts a reply.
Who checks it: Someone on your team reads the reply and sends it.
What the software does: When a bill comes in by email, the software enters it in your books.
Who checks it: Someone on your team checks any bill that's from a new company or higher than usual before it gets paid.
What the software does: After a recorded sales call, the software writes up the notes and drafts a follow-up email. Both are waiting in your customer list.
Who checks it: The salesperson checks the email before it goes out.
AI gets things wrong sometimes, so someone on your team checks its work on anything that goes to a customer or moves money. If you want a certain kind of message to go out on its own, that's your call. If AI isn't the right tool for a job, we don't use it.
Questions about AIHow it works
The first call
It's a free 30-minute call. You walk us through the part of the business that's eating up the most time, and we'll tell you whether we can help.
The first month
In the first month, we learn how the business runs and go through the software you already pay for. By the end of the month, you have a written list of what to build first, and the first project is already underway. If you stop then, the list is yours to keep.
Every month after
After that, we work on one project at a time from a list you put in order. We split bigger projects into smaller pieces, and your team starts using each piece as soon as it's done.
What it costs
$5,000 a month
This plan is for businesses with about 10 to 200 people that don't have anyone in charge of technology.
There's one plan, and it covers the advice, the building and the upkeep.
What you get each month
- You can ask us about any software before you buy or renew it.
- We keep a written list of what to build next, and you decide the order.
- We build software and AI for any part of the business. We work on one project at a time, and most projects take two to four weeks.
- We get on a call with you every other week, and we answer email within one business day.
- At the end of each month, we send you a short note on what we built and what's next.
- We keep everything we build running, and we fix it when something breaks.
- Everything is set up under your business's name, and it belongs to you.
There's no setup fee and no long-term contract. You sign a short agreement that says your information stays private and everything we build belongs to you. You can stop any month by telling us before your next bill.
- We don't do IT support, like fixing computers, phones, Wi-Fi or passwords.
We add sales tax where it applies. If a project needs paid software or an AI subscription, you pay that company directly, so that money never goes through us. We tell you what it'll cost before we set anything up. We also don't take commissions or referral fees from any software company.
Questions
Do we need to be technical?
No. You tell us how the business runs and what's getting in the way. We handle the technical side, and we explain things in plain words.
Will you work with the software we already use?
Yes. We start with what you have, and sometimes the fix is connecting two programs you already use or turning on a feature you're already paying for. We only build new software when nothing you have can do the job. A few programs don't let other software connect to them, and if one of yours is like that, we'll tell you on the first call.
We already pay for ChatGPT. What would you add?
ChatGPT is useful for one person asking one question at a time. We connect AI to your email, your customer list and the rest of your software. Then it can do work like sorting the inbox or entering bills, and nobody has to copy things in and out of a chat window.
Will AI send anything to our customers on its own?
No. Anything AI writes for a customer waits for someone on your team to approve it, unless you've told us a certain kind of message can go out on its own.
Is our information used to train AI?
No. The AI we set up for you runs on paid business subscriptions that don't train on your information, and those subscriptions are in your business's name.
What happens when you're out sick or on vacation?
The software we build keeps running while we're out, and your team can use it without us. If we're going to be away, we tell you ahead of time. Everything is set up in your business's name.
What happens if we stop?
You won't be billed again. Everything we built stays in your business's name, and it's yours to keep using. Before we go, we leave notes on how it all works, and then we remove our logins.
Book a call
The call is free and takes 30 minutes on video. Tell us what's taking too much time or isn't working, and we'll tell you whether we can help. You don't need to prepare anything.
If none of the times work or you'd rather email, write to inquiries@praxischarter.com, and we'll reply within one business day.