How we work
We work with your business month to month for as long as it's useful to you, and you can stop any month.
Book a callStep by step
The first call
You tell us about the work that's piling up or the software that isn't doing its job. If we can't help, we'll say so. The call is free and takes 30 minutes.
The first month
We learn how the business runs by talking with you and the people who do the work. We go through the software you already pay for, and then we write a list of what to build first. We start on that first project before the month is over, and if you stop after that month, the list is yours to keep.
Every month after
We keep a list of everything worth building or fixing in the business. You put it in order, and you can change the order whenever you want. We work on one project at a time, and we split bigger projects into pieces your team can use as soon as each one is done.
Staying in touch
We get on a call with you every other week, and we answer email within one business day. At the end of each month, we send you a short note on what we built and what's next.
If you stop
Before we go, we write up notes for your team on how everything works, and then we remove our logins. Everything we built stays in your business's name, and it's yours to keep using.
Is this a fit?
Usually a good fit
- Nobody on staff is in charge of technology, and software questions land on the owner.
- Your team types the same information into more than one program.
- You pay for software, and you're not sure what half of it does.
- You want to use AI in the business, but nobody on staff has time to set it up.
What's included
- Before you buy or renew any software, we tell you whether it's worth it. When you need to call a software company about a problem or a price, we can make that call for you.
- We keep a list of the software you pay for, what each one costs and which ones you can cancel.
- We write down what to build next, and we update that list when the business changes.
- We build software and AI for any part of the business.
- We connect the programs you already use, and we set up features you're already paying for but haven't turned on.
- We show your team how to use everything we build.
- We keep everything we build running, and we fix it when something breaks.
Price and terms
$5,000 a month
- There's one plan and no setup fee, and the first month costs the same as every other month.
- We bill at the start of each month and add sales tax where it applies.
- There's no long-term contract. You sign a short agreement that says your information stays private and everything we build belongs to you. You can stop any month by telling us before your next bill, and we keep working through the end of the month you already paid for.
- Everything we build is set up under your business's name and belongs to you. If you stop, all of it stays with your business, and your team can keep using it.
- If a project needs paid software or an AI subscription, you pay that company directly, so that money never goes through us. We tell you what it'll cost before we set anything up.
- We don't take commissions or referral fees from any software company.
- We don't bill by the hour, and there's no fee to stop.
- We only take on a few businesses at a time.
Questions
Do we need to be technical?
No. You tell us how the business runs and what's getting in the way. We handle the technical side, and we explain things in plain words.
Will you work with the software we already use?
Yes. We start with what you have, and sometimes the fix is connecting two programs you already use or turning on a feature you're already paying for. We only build new software when nothing you have can do the job. A few programs don't let other software connect to them, and if one of yours is like that, we'll tell you on the first call.
How much gets done each month?
We don't sell a set number of hours. We work on one project at a time, and most projects take two to four weeks. A typical one is connecting your website form to your customer list and setting up a first reply that goes out to every new inquiry. We split bigger projects into pieces about that size, and the note each month shows what we built and what's next.
Why does it cost $5,000 a month?
The price covers two jobs. We decide with you what the business should buy and build, and then we do the building. You aren't paying one company for advice and another by the hour to build what it recommends. It also costs less than hiring a full-time head of technology, and you'd still need someone to build the software.
We already pay for ChatGPT. What would you add?
ChatGPT is useful for one person asking one question at a time. We connect AI to your email, your customer list and the rest of your software. Then it can do work like sorting the inbox or entering bills, and nobody has to copy things in and out of a chat window.
Will AI send anything to our customers on its own?
No. Anything AI writes for a customer waits for someone on your team to approve it, unless you've told us a certain kind of message can go out on its own.
What happens when AI gets something wrong?
Someone on your team checks AI's work on anything that goes to a customer or moves money, so most mistakes get caught before they matter. If one gets through, we tell you what happened, and we change the software so it's less likely to happen again.
Is our information used to train AI?
No. The AI we set up for you runs on paid business subscriptions that don't train on your information, and those subscriptions are in your business's name.
We tried AI before and it didn't stick. Why would this be different?
A lot of the time, AI doesn't stick because it sits in a separate window, and people have to remember to open it and paste things into it. We build it into the programs your team already works in, like the shared inbox or the customer list, and its drafts are waiting where people already look. After it's built, we check whether your team is actually using it, and we change it when they aren't.
What happens when you're out sick or on vacation?
The software we build keeps running while we're out, and your team can use it without us. If we're going to be away, we tell you ahead of time. Everything is set up in your business's name.
Do you handle IT support?
No. Whoever takes care of your computers, phones, Wi-Fi and passwords today keeps doing that. We work with that person or company when a project needs it.
Is this what people call a fractional CTO?
Yes. That's the usual name for an outside person who acts as a company's head of technology part-time. We do that job, and we also build the software ourselves.
What happens if we stop?
You won't be billed again. Everything we built stays in your business's name, and it's yours to keep using. Before we go, we leave notes on how it all works, and then we remove our logins.
Book a call
The call is free and takes 30 minutes on video. Tell us what's taking too much time or isn't working, and we'll tell you whether we can help. You don't need to prepare anything.
If none of the times work or you'd rather email, write to inquiries@praxischarter.com, and we'll reply within one business day.